I am trying not to cuss or write any expletives now that I am expressing my utter disdain for your customer care. I can sense that there is something wrong with the way some of your customer care associates handle my phone calls. And it's getting frustrating.
I don't care if it's "just" Php2200 or so that we are talking about here. If there is one thing I really hate about talking to your customer service agents is that they are not good at assuring people like me that we will get our money. The last time I talked to them, I had to disconnect the line as my mobile phone load is getting depleted. With the little time that they are trying to fit in a call (AHT according to call center jargon), they are poorly trained to know what to say, how to say and what really is going on.
I have people here at home expecting to get the money enough to pay for some utility bills. My Mom refuses to believe that Unionbank is at fault. I don't care. I am the one working online. I knew if this is the merchant/contractor's fault or the bank. How did I know? One of the agents I talked to mentioned that it was Visa's fault.
Yes, that's the kind of customer care that the Unionbank hotline is. The actual words are "Kasalanan po ng VISA". Here's my problem with that - the contact numbers on my EON card are with Unionbank, not with VISA, not with PayPal. And PayPal does not have a local contact number for customer care as much of communication depends on email. In other words, some agents like those that I talked to would rather blame another provider than find solutions. If solutions are not within sight, they should at least be honest when it comes to when the money would really kick in.
With PayPal, turn around time for money to come in would be 2 to 4 days. I wired the money on Sunday, expecting the money to kick in by Wednesday or Friday. Today is Friday and still no money.
I called on 5:30pm today, Friday, asking why the money has not arrived yet. My fault, I admit, is that I didn't call them first before going to the ATM to withdraw. My mistake is that I relied too much on Unionbank to process the money to my card. It did not happen. I mentioned that I called on 5:30pm today since I was given a turn around time of 7 to 9pm. I then waited by the ATM so that I can get the money that I can finally pay some bills.
7:30pm and still no money. I called Unionbank again and was told that it would be better that I wait for tomorrow. In other words, the assurance I was given does not hold water.